Effective Date: May 26, 2025
Welcome to Cityside Appliance. By accessing our website or booking a service, you agree to the following terms and conditions. Please read them carefully.
1. Services Provided
Cityside Appliance offers residential appliance repair, maintenance, and diagnostic services. All services are subject to technician availability and the nature of the issue. We reserve the right to decline service at our discretion.
2. Appointments
- Appointments are scheduled in service windows, not exact times.
- You agree to provide safe and reasonable access to the appliance at the time of service.
- 24-hour notice is required for cancellations or reschedules.
- We reserve the right to charge a cancellation or no-show fee if:
- The appointment is canceled with less than 24 hours’ notice
- No one is home or available to provide access when the technician arrives
3. Diagnostic and Repair Process
- All service calls begin with a diagnostic visit.
- A quote will be provided before any repairs are made.
- You agree to pay the diagnostic fee even if you decline the repair.
4. Payments
- Payment is due at the time of service, unless invoicing has been pre-arranged.
- We accept cash, credit/debit cards, and other approved forms of payment.
- Late payments may result in service suspension or additional fees.
5. Warranty
- Labor Warranty: 30 days from the date of repair
- Parts Warranty: Covered by the manufacturer’s warranty unless otherwise specified
- Warranty is void if the appliance is tampered with by anyone outside of Cityside Appliance
6. Pest Policy
Cityside Appliance does not service homes with active cockroach, rodent, or pest infestations.
If a technician arrives and discovers visible signs of an infestation, the service will be immediately canceled, and the diagnostic fee will still apply. This policy is in place for the health and safety of our staff and to prevent contamination of tools and vehicles.
7. Limitation of Liability
Cityside Appliance is not responsible for:
- Damage resulting from pre-existing conditions or prior service attempts
- Future breakdowns unrelated to the original issue
- Water damage, electrical issues, or fire caused by misuse, faulty wiring, or appliance failure
- Loss of food, revenue, or personal items
8. Customer Responsibilities
You agree to:
- Provide accurate contact and service information
- Secure pets, valuables, and hazards during service visits
- Notify us of known appliance issues, property concerns, or pest problems before the visit
- Be present or have someone available during your scheduled appointment window
9. Intellectual Property
All branding, logos, text, and media on our website and marketing materials are the property of Cityside Appliance and may not be reused or reproduced without permission.
10. Governing Law
These terms are governed by the laws of the State of New Hampshire, without regard to conflict of law principles.
11. Contact Information
📧 citysideappliance@gmail.com