Terms & Conditions

Terms of Use

Effective Date: May 26, 2025

Welcome to CitySide Appliance. By accessing our website, contacting our business, or booking a service appointment, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

CitySide Appliance provides residential appliance repair, maintenance, and diagnostic services.

All services are subject to technician availability, service area limitations, and the condition of the appliance. CitySide Appliance reserves the right to decline service at its discretion.

2. Appointments

Appointments are scheduled within service windows, not exact appointment times.

Customers agree to provide safe and reasonable access to the appliance during the scheduled appointment window.

A minimum of 24 hours notice is required for appointment cancellations or rescheduling.

CitySide Appliance reserves the right to charge a cancellation or no-show fee if:

The appointment is canceled with less than 24 hours notice
No one is present to provide access during the scheduled service window

3. Diagnostic and Repair Process

All service calls begin with a diagnostic visit to determine the cause of the appliance issue.

A repair estimate will be provided before any work is performed.

Customers agree to pay the diagnostic fee regardless of whether the repair is approved.

4. Payments

Payment is due at the time of service unless invoicing has been approved in advance.

Accepted payment methods may include:

Cash
Credit or debit cards
Other approved forms of payment

Late payments may result in additional fees or suspension of future service.

5. Warranty

Labor Warranty: 30 days from the date of repair.

Parts Warranty: Covered by the manufacturer’s warranty unless otherwise specified.

Warranty coverage is void if the appliance is altered, tampered with, or serviced by anyone other than CitySide Appliance after our repair.

6. Pest Policy

CitySide Appliance does not service homes with active cockroach, rodent, or pest infestations.

If a technician arrives and discovers visible signs of an infestation, service will be immediately canceled and the diagnostic fee will still apply.

This policy exists to protect the health and safety of our technicians and to prevent contamination of tools, equipment, and service vehicles.

7. Limitation of Liability

CitySide Appliance is not responsible for:

Damage resulting from pre-existing appliance conditions
Damage caused by previous repair attempts or third-party service
Future appliance failures unrelated to the diagnosed issue
Water damage, electrical issues, or fire caused by faulty wiring, misuse, or appliance malfunction
Loss of food, revenue, or personal property

8. Customer Responsibilities

Customers agree to:

Provide accurate contact and service information
Secure pets and remove hazards before technician arrival
Inform us of known appliance issues or property concerns
Disclose known pest infestations prior to scheduling service
Be present or have an authorized person available during the service window

9. SMS Communications

By providing your phone number to CitySide Appliance, you consent to receive SMS text messages related to your service request or interaction with our company.

These messages may include:

Appointment confirmations
Appointment reminders
Technician arrival notifications
Service updates
Billing notifications

Messaging frequency may vary.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.

For assistance, reply HELP or contact us using the information below.

For more information about how your information is handled, please review our Privacy Policy:

https://citysideappliance.com/privacy-policy

10. Intellectual Property

All logos, branding, text, images, and marketing materials belonging to CitySide Appliance are the intellectual property of CitySide Appliance and may not be reproduced, distributed, or reused without written permission.

11. Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict of law principles.

12. Contact Information

If you have questions about these Terms, please contact us:

CitySide Appliance
Manchester, New Hampshire

📧 citysideappliance@gmail.com
📞 603-918-3733
🌐 https://citysideappliance.com

CitySide Appliance 603.918.3733